1. Pear Deck Knowledge Base
  2. Technical & Legal Questions

Technical Requirements for Pear Deck

Overview

This article covers all of the technical requirements for Pear Deck to run optimally at your school or site. Most of the time, Pear Deck works automatically! If you're stuck, you may need to assure that your browser and network settings permit the use of Pear Deck. Here's what to look for:

For immediate support needs, please write to help@peardeck.com and, if you can, please send a screenshot of your entire screen for faster troubleshooting.

Supported Devices

  • Chromebooks, laptops, and desktops, including Mac, PC, and Linux
  • Android devices, including phones and tablets
  • iPhones and iPads
    • Please note: Google Slides Add-ons, including Pear Deck, are only supported on computers, so you won't be able to edit Pear Deck Slides on an iPhone, iPad, or other mobile device. But you can still start a Pear Deck Session from your Pear Deck Home, and students can join Pear Deck Sessions and complete all interactivity on these devices!

Supported Browsers

  • We actively support the latest versions of Chrome, Firefox, Edge, and Safari. We do not support Internet Explorer.

Account requirements

Permissions

  • As the teacher/presenter, Pear Deck requires permissions for you to create, save, and share your Pear Deck files. You'll be asked to grant permissions when you first create a Pear Deck account. Whether you sign up for Pear Deck with Google Drive or OneDrive, we'll need access to do the following:
    • View your files
    • View your presentations
    • View and manage files and folders that you have opened or created with the Pear Deck app
    • Add Pear Deck to your Google Drive or OneDrive

Peary_Normal (Forward)Why do we need access to your files?

While we have the capability to access these files, we don't actually look at them. We need access to your Slides presentations (and Google Sheets if you log in with Google) because we use Microsoft Graph and Google's Advanced Slides Service. These are encompassing computer programming services that touch a broad range of apps. The Slides programming interface opens the possibility of access to Sheets so you can embed one into your Slides presentation, if you choose to do so. Additionally, while Pear Deck displays all recent Slides files on your Pear Deck Home, we cannot access those files unless you present with them.

  • Students/participants can be required to share their Google or Microsoft Office 365 email addresses if you require it in your Settings menu. The participants' email addresses are saved so we can identify their names and save their responses in the presenter's Pear Deck account (please see our Privacy Policy). If you want to avoid collecting any information from your participants at all, you can let them join your Sessions anonymously.

Cookies

Pear Deck uses some third parties that require cookies to operate. We need to set cookies from:

  • [*.]peardeck.com
  • [*.]google.com
  • [*.]youtube.com
  • login.microsoftonline.com

Click here to learn about allowing cookies.

Network Infrastructure and Firewalls

Pear Deck requires that all devices maintain a stable WiFi connection. If network and connectivity problems persist, the IT administrator at your school or site should allow the underlying services required by Pear Deck.

Click here to run the quick diagnostic Network Test on your computer. If any component is blocked, unblocking the following domains on your firewall should fix the problem.

Please note that some domains require an asterisk.

Domain to allow/unblock Purpose
*.firebaseio.com What we use for all real time communication during class.
*.googleapis.com, *.google.com, *.googleusercontent.com, *.gstatic.com What we use to connect with Google.
*joinpd.com Student Join URL.
*.peardeck.com This serves our main website, several supporting services, and static files like images and Javascript.
*.squarespace.com Squarespace powers peardeck.com.
*.s3.amazonaws.com Stores the images shown on student computers.
share.hsforms.com, hubspotqa.net These host some of our forms and webpages, such as this Knowledge Base page.
 notify.bugsnag.com Optional. We use this to collect extra information if something happens to go wrong.
 *.hubspot.com Optional. We use this to provide help to teachers in the app so they don't need to email us. We don't use it with students.

We will try to make requests to some additional domains for analytics and error reporting, but those services aren't necessary to operate Pear Deck.

Receive emails from Pear Deck

IP addresses to allow/unblock

Click here to see the full list

These IP addresses be allowlisted to ensure that users receive Pear Deck emails sent by HubSpot.

 

Videos on our Website

Videos on our website are hosted by Vimeo. If they're uploading slowly or failing to play at all, please follow the troubleshooting tips in the Vimeo Help Center to help resolve the issue. 

Further Support

If you are still having trouble with Pear Deck, please don't hesitate to email us at help@peardeck.com. If you can send a screenshot of the entire screen with the issue, we'll be able to troubleshoot even faster. We'll respond as quickly as possible!