This article covers all of the technical requirements for making sure Pear Deck works optimally at your school or site. Most of the time, Pear Deck works automatically! However, if you get stopped while trying to use Pear Deck, you may need to assure that your browser and network settings permit the use of Pear Deck. Here's what to look for:
- Supported devices and browsers
- Account requirements
- Network infrastructure and firewalls
- Videos on our website
- Further support
For immediate support needs, please write to email@example.com!
Supported Devices and Browsers
We actively support the latest versions of Chrome, Firefox, Edge, and Safari users. Pear Deck works great in these browsers, on all kinds of devices, including:
- Chromebooks, laptops, and desktops, including Mac, PC, and Linux
- Android devices, including phones and tablets
- iPhones and iPads
- Please note: Google Slides Add-ons, including Pear Deck, are only supported on computers, so you won't be able to add Interactive Questions to your slides on an iPhone or iPad. But you can still start a Pear Deck Session from your Pear Deck Home, and students can join a presentation from joinpd.com, on these devices.
- To create and present Slides with Pear Deck, you'll need to log in with a Microsoft Office 365 or Google account and get the Pear Deck for PowerPoint Online Add-in or Google Slides Add-on. You may use a personal or organization-based account.
- If your school or organization has implemented Google Apps for Education or Office 365 Education, administrators can install Pear Deck for everyone. See the articles Whitelist or Install Pear Deck in G Suite and the Pear Deck for PowerPoint Online Add-in Administrator Installation Guide.
- If you want to play the Flashcard Factory, first create a Pear Deck account with your Google login. It is not available to Microsoft Office 365 users at this time.
- You can require student/participants to join your Sessions with an email address, or have them join anonymously.
- If you want to avoid collecting any information from your participants at all, you can let them join your Sessions anonymously. Learn more here.
- As the teacher/presenter, Pear Deck requires permissions for you to create, save, and share your Pear Deck files. You'll be asked to grant permissions when you first create a Pear Deck account. Whether you sign up for Pear Deck with Google Drive or OneDrive, we'll need access to do the following:
- View your files
- View your presentations
- View and manage files and folders that you have opened or created with the Pear Deck app
- Add Pear Deck to your Google Drive or OneDrive
Why do we need access to your files?
While we have the capability to access these files, we don't actually look at them. We need access to your Slides presentations (and Google Sheets, if you log in with Google) because we use Microsoft Graph and Google's Advanced Slides Service. These are encompassing computer programming services that touch a broad range of apps. The Slides programming interface opens the possibility of access to Sheets so you can embed one into your Slides presentation, if you choose to do so. Additionally, while Pear Deck displays all recent Slides files on your Pear Deck Home, we cannot access those files unless you present with them.
Pear Deck uses some third parties that require cookies to operate. We need to set cookies from:
Click here to learn about allowing cookies.
Network Infrastructure and Firewalls
Pear Deck requires that all devices in a classroom maintain an internet connection (i.e. stable WiFi). In some cases, network and connectivity problems may persist and require further troubleshooting, which may include the whitelisting of the underlying services used by Pear Deck. Please contact firstname.lastname@example.org if you believe this may be a problem on your network. The following domains should be allowed through your firewall. Please note that some include an asterisk:
|Domain to whitelist||Purpose|
|*.firebaseio.com||This is what we use for all real time communication during class.|
|*.googleapis.com, *.google.com, *.googleusercontent.com, *.gstatic.com||We use these to talk to Google.|
|*joinpd.com||This is the student Join URL.|
|*.squarespace.com||Squarespace powers peardeck.com.|
|*.s3.amazonaws.com||This stores the images shown on student computers.|
|share.hsforms.com, hubspotqa.net||Both host some of our forms and webpages, such as this Knowledge Base page.|
|notify.bugsnag.com||Optional. We use this to collect extra information if something happens to go wrong.|
|*.hubspot.com||Optional. We use this to provide help to teachers in the app so they don't need to email us. We don't use it with students.|
We will try to make requests to some additional domains for analytics and error reporting, but those services aren't necessary to operate Pear Deck.
|IP addresses to whitelist
Click here to see the full list
|These should be whitelisted to ensure that users receive Pear Deck emails sent by HubSpot.|
Videos on our Website
Videos on our website are hosted by Vimeo. If they're uploading slowly or failing to play at all, please follow the troubleshooting tips in the Vimeo Help Center to help resolve the issue.
If you are still having trouble with Pear Deck, please don't hesitate to email us at email@example.com. We'll respond as quickly as possible!