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Pear Deck can’t find my file, how can I present it?

Overview

In order to present a lesson with Pear Deck, your Slides file must be stored in the Google Drive or OneDrive that Pear Deck has permission to access. If you are being prompted to log in with a different account before presenting, or Pear Deck says "Hm, we can't find this file," fear not! The solution is typically quite simple. You may see one of the error messages below. Select your login type to learn how to resolve it:

Pear Deck for Google Slides

 

 

 

Pear Deck for PowerPoint Online

 

 

 

 

Pear Deck for Google Slides

  1. Verify that your Google Slides and Pear Deck login are the same before presenting. Here’s how:
    • Open your account settings in Google Slides and make sure you are logged in with the correct Google account.

    • In another tab, go to your Pear Deck Home and open your account settings in the upper righthand corner of the screen. Ensure that the two logins match. 

    • Finally, assure that no other Google accounts are active in another tab on your device. 
  2. If step 1 did not resolve the issue, double-check that the file you're trying to present is stored in the Google Drive of the account that has Pear Deck installed. Click here to learn how to transfer your files from one Drive account to another.
  3. If none of the above steps fixed the problem, please clear your browser’s cache and cookies before presenting:
    1. Log out of both Pear Deck and Google.
    2. Clear your browser's cache and cookies (instructions for Chrome, Safari, Firefox, Edge). 
    3. Log back into Pear Deck and Google Slides.
    4. Try presenting again. 

      Pear Deck for PowerPoint Online

      1. Verify that your PowerPoint Online and Pear Deck login are the same before presenting. Here’s how:
        • Open your account settings in PowerPoint Online and make sure you are logged in with the correct Microsoft Office 365 account.

        • In another tab, go to your Pear Deck Home and open your account settings in the upper righthand corner of the screen. Ensure that the two logins match.  

        • Finally, assure that no other Microsoft Office 365 accounts are active in another tab on your device. 
      2.  If step 1 did not resolve the issue, double-check that the file you're trying to present is stored in the OneDrive of the account that has Pear Deck installed. Click here to learn how to transfer your files from one Drive account to another.
      3. If none of the above steps fixed the problem, please clear your browser’s cache and cookies before presenting: 
        1. Log out of both Pear Deck and Microsoft Office 365.
        2. Clear your browser's cache and cookies (instructions for Chrome, Safari, Firefox, Edge). 
        3. Log back into Pear Deck and Google Slides.
        4. Try presenting again. 

            If you have persistent trouble logging in, please review the Technical Requirements for Pear Deck, or email help@peardeck.com and the Pear Deck support team will help resolve it!

             

            Article contributors: Mallorie M. and Erin M.