1. Pear Deck Knowledge Base
  2. Technical & Legal Questions

Allowing Cookies to make Pear Deck Work

Overview

Pear Deck must set cookies in your browser in order to work correctly. Here's the full list of sites that need to be allowed to set cookies:

  • [*.]peardeck.com
  • [*.]google.com
  • [*.]youtube.com
  • login.microsoftonline.com

How to set cookies in your browser:

Chrome

If cookies are blocked, Chrome displays a blocked eye icon in the URL bar:

Blocked cookies in chrome, blocked eye, circled


Here's how to enable cookies and make Pear Deck work:
  1. Select the blocked eye icon.
  2. Select Site not workingBlocked cookies in chrome, site not working, red arrow
  3. Allow all cookies OR only the cookies Pear Deck requires:
    1. To allow all cookies, select Allow cookies. That should take care of it!
      Blocked cookies in chrome, allow cookies button
    2. If you prefer to allow only the cookies that Pear Deck needs, you can select Show cookies and other site data. Check the Allowed and Blocked sections to make sure the necessary cookies are allowed (and not blocked):Allow cookies in chrome, allowed list

    Firefox

    Cookies are enabled by default in Firefox, so you should be ready to use Pear Deck. However, if cookies were blocked any point, here's how to enable them again:

    1. In the browser, click the menu button Fx57Menu .
    2. Select Preferences.  
    3. Select the Privacy & Security panel. Fx70settings-EnhancedTrackingProtection
    4. Select Standard to restore the default settings and enable all cookies. Learn more about cookies settings in Firefox.

    Microsoft Edge 18

    1. Open Microsoft Edge
    2. Select the Menu button (3 dots icon on top right corner of the browser).
    3. In the Menu, go to > Settings > Site permissions > Cookies and site data.
    4. In Cookies and site data, select Allow sites to save and read cookie data (recommended) to enable all cookies. Make sure to inactivate the Block third-party cookies setting.
    5. Close and reopen the browser.

    Safari

    1. Open Safari on your Mac.
    2. Click on Safari > Preferences. Safari > preferences-1
    3. Select Privacy.
    4. Select Always allowSafari > preferences > privacy > always allow Learn more about cookies in Safari.

      Have you been logged out or asked to re-authorize with Google?

      You may be here because you saw this message:

      cid:image001.png@01D5280C.0D425FF0

      If so, please follow these troubleshooting steps:

      1. Click on the Re-Authorize button. You'll prompted to log in with your account again. You should only have to do this once. If the error message pops up again, please continue onto the next steps.
      2. Allow third-party cookies in your browser. Find your browser above for specific instructions.
      3. If allowing cookies doesn't stop the re-authorization request, open an incognito/ private browser window. Just opening this window can help Pear Deck reset your login and stop the authorization loop. 
        1. To open an incognito browser window, you may open any window and click Ctrl (or command) + shift + n. Or, open your browser menu and click New Incognito or New Private window (depending on the browser).
      4. Log out of Pear Deck at your Pear Deck Home by clicking on your person icon in the top right corner of the screen. Click Sign out. Then sign in again.

      If Pear Deck still doesn't work after following these instructions, please email help@peardeck.com so we can resolve it. We appreciate seeing a screenshot of the error, showing the entire screen all the way up to and including the URL bar.